Grandstream GRP260X Essential IP Phone

Quick User Guide

Basic Phone Operation

USING THE HEADSET OR SPEAKER

1. Use the Speaker Button   to turn speaker ON/OFF.
2. Use the Headset Button   to use the headset once it had been connected.

MAKING A CALL

1. Take Handset/Headset off-hook or press Speaker button or an available

LINE key (activates speakerphone).

2. The line will have dial tone and the corresponding line’s LED will turn green.
3. If you wish, select another LINE key or another alternative SIP account.
4. Enter the phone number.
5. Press the SEND   button or press the “DIAL” soft key.

REDIAL

1. Press the SEND   button when the phone is in idle state to call the last dialed number.

Note: The phone will redial using the same SIP account as was used for the last call.

ANSWERING CALLS

Single Incoming Call: 

1. Answer call by taking Handset/Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button. 

Multiple Incoming Calls:

1. When there is a call waiting, users will hear a Call Waiting tone.
2. The next incoming call will appear on screen.
3. Answer the incoming call by pressing the Answer softkey.
4. The current call will be put on hold.
5. Toggle between the calls using the UP or down button.

ENDING A CALL

1. End a call by pressing the end call softkey  or hang up the phone.

CALL HOLD/RESUME

1. Hold: Place a call on ‘hold’ by pressing the hold    softkey.
2. Resume call by pressing the Unhold    softkey or corresponding blinking line.

CALL TRANSFER

Assuming that you are in a call and wish to transfer the call to another party.

Blind Transfer:

1. Press TRANSFER     button and choose Blind Transfer.
2. Dial the transfer destination.
3. Press on transfer   softkey.

Attended Transfer:

1. Press TRANSFER   button and choose Attended transfer.
2. Dial Transfer destination    number and press on dial softkey.
3. The first call will be put on Hold and a new call will be initiated with the transfer destination.
4. When the second call is answered, Users could press on Switch    softkey to switch to the initial call (The second call will be put on hold) or press on transfer    softkey to complete the transfer.

5-WAY CONFERENCE

Initiate a Conference Call:

1. Establish the first call.
2. While 1 call is active, press on conference/ Invite    softkey and dial the second conference number.
3. The conference will be established as soon as the dialed number answers the call.
4. During the conference, the host can add other conference members by pressing on Invite    Softkey.

View Conference members:

1. Users can view conference members by pressing on the group members  softkey, Information related to conference members will then be shown

Kick Conference members:

1. During conference, press on conference info    softkey to view conference members. Then use UP/DOWN softkey to select a member and press on kick   softkey.

Hold The Conference:

1. During active conference, press on hold    softkey to hold all conference parties.
2. Press on Unhold   softkey to resume the conference call.

         End The Conference:

1. The conference will be terminated for all parties if the conference initiator hangs up or presses end call softkey.

Forward Calls

1. When there is an incoming call, users could choose to not take call and forward it to another number instead by pressing on the Forward/ Transfer   softkey and then dial the forward target number and press on   again, the call will be then immediately forwarded to that number.

VOICEMAIL MESSAGE

A blinking green MWI (Message Waiting Indicator) indicates a message is waiting.

1. Press the Message  button to retrieve the message.
2. Use UP/Down keys to choose the account you want to access its voicemail and then dial the voicemail access number.
3. An IVR will prompt the user through the process of message retrieval.

Note: Each account requires a voicemail portal number to be configured in the “voicemail access number” field in WEB interface.

MUTE/DND

The mute button can be used to either set the phone on mute or on DND depending on how “Mute key function while idle” option is configured on the web interface. 

1. If it’s set to "DND", clicking the mute button     while idle will put the phone in DND mode and DND  icon will be displayed on top of LCD screen. 
2. If set to "Idle Mute", Pressing on mute key will set the phone on mute. DND can

be enabled when the phone is on idle state by pressing the DND  softkey.

VOLUME ADJUSTMENTS

1. Use the volume button  to adjust the ring volume when the phone is idle. 
2. Press the volume button during an active call to adjust the call volume.