Remote access is supported in Microsoft Edge using IE mode. Other web browsers such as: (Firefox, Chrome, Safari) will work but is not recommended.
- Open Microsoft Edge and Click on the ellipses (three dots) at the top right corner.
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- Choose “Settings” and click “Default Browser” from the options on the left side.
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- Under the section for “Allow sites to be reloaded in Internet Explorer Mode”, choose the option for Allow.
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- Under the section for “Internet Explorer mode pages”, click Add. In the text box that appears, type https://remote.onedeskcloud.com. Click “Add”. Note: The setting only lasts for 30 days. You may need to reset IE mode after 30 days.
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- You can now open a new tab and browse https://remote.onedeskcloud.com, also you can add the page to Favorites.
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- Enter your username and password, and click “Sign in”. Once logged on, you will see available desktop shortcut. Click on “Cloud Desktop” to access to the remote computer.
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- When you select the desktop shortcut, you will get the following message below, and you will have to click Connect.
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Then, you will get into the remote computer, you can browse your apps and folders, on the bottom right you can see IT Support Info and send a ticket with problems that you present in your account.
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