Exitty provides Enhanced 911 (“E911”) emergency calling as a mandatory paid add-on for customers in the US with a physical address, priced per location, per month, using our PBX and VoIP services. This article explains how emergency calling works, what Exitty does, and what customers are responsible for to ensure emergency services can reach the correct location.
Because VoIP-based phone systems work differently than traditional landlines, it is important to understand the limitations described below.
If you are uncomfortable with these limitations, you should maintain an alternative method of contacting emergency services, such as a mobile phone.
When E911 is enabled, Exitty routes emergency calls to the appropriate emergency response center based on the physical address provided by the customer for that location.
Emergency responders rely on this address information to determine where to send help. Exitty does not automatically detect your location.
To ensure E911 works correctly, the customer is responsible for the following:
You must provide a complete and accurate physical service address for each location using E911. Exitty configures emergency calling only using the address information supplied by the customer.
If any phone, extension, or device is moved—whether permanently or temporarily—or if your business changes locations, you must notify Exitty immediately so the E911 address can be updated.
Failure to update address information may cause emergency responders to be dispatched to the wrong location.
You can verify the address currently associated with your device or location by dialing 922. The system will announce the address on file.
We strongly recommend testing:
After initial setup
After any move or relocation
Periodically, to confirm accuracy
The customer is responsible for informing employees, contractors, and any other users of the phone system about:
How E911 works
Its limitations
The importance of reporting address changes
Emergency calling over VoIP has limitations that do not exist with traditional landlines.
E911 will not function if:
There is a power outage
Your internet service is down or unstable
Your network equipment is not functioning
Exitty cannot guarantee that emergency operators will receive:
Your exact location
A callback phone number
Some emergency response centers do not support receiving this information. You should always be prepared to verbally provide your location and phone number to the emergency operator.
In some cases, emergency calls may be routed to a centralized emergency call center instead of a local dispatcher. The operator may ask for your location in order to transfer the call appropriately.
Do not disconnect the call unless instructed to do so by the operator. If the call is disconnected, call back immediately.
If you use Exitty services on mobile devices or from remote locations:
Emergency calling may not work as expected
Exitty’s applications are not a replacement for cellular emergency calling
You should use your mobile phone’s native dialer for emergencies whenever possible
Emergency calling may not be available or may be limited:
Outside the United States
In locations where emergency calling is not supported by local regulations
When using phone numbers assigned to a different country
Exitty does not guarantee emergency calling availability in all regions.
Exitty relies on third-party networks and emergency response systems to route emergency calls. Exitty does not control emergency response centers, operators, or responders.
To the fullest extent permitted by law:
Exitty is not responsible for delays, failures, or errors in emergency response
Exitty is not responsible for incorrect dispatch caused by inaccurate or outdated address information
The customer assumes responsibility for ensuring address accuracy and user awareness
To ensure the best possible emergency calling experience:
Subscribe to the E911 add-on
Keep your address information accurate and up to date
Dial 922 to verify your address
Maintain an alternative way to contact emergency services
If you have questions or need to update your E911 information, contact Exitty support.