WHAT'S HAPPENING?
Carriers have begun to block outbound calls if they appear unwanted or fraudulent in an effort to protect consumers against
abusive robocalls. Carriers are increasingly implementing call blocking
programs and Spam Likely Call IDs.
Exitty has observed AT&T, Verizon and
T-Mobile increasingly blocking calls and tagging calls as spam that they feel
fit typical robocalling campaign characteristics such as high-volume,
short-duration calls originating from a single number.
WHAT DO I NEED TO DO? PROACTIVELY REQUEST WHITELISTING OF LEGITIMATE OUTBOUND
CALLING USE CASES
There are many, many legitimate use cases for
high-volume, short-duration calls including school closing notifications,
weather alerts, and patient reminders. These are entirely valid and legitimate
use cases where recipients want to receive these calls and have opted-in to
receive these calls; however, when viewed en-masse at the network level, they
can look like illegal robocalling.
In order to ensure your outbound calls are not
miscategorized as unwanted or fraudulent calls by the wireless carriers, we
highly encourage you to proactively request whitelisting of legitimate outbound
calling use cases from each of the major wireless carriers.
Call Blocking & Whitelisting Links:
- AT&T
- VERIZON
- T-MOBILE
- FCR